Refund policy

Right of Withdrawal

1. Right of Withdrawal for Consumers

Consumers have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

2. Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must inform us (AllNaturals.store, Rosenweg 2, 21218 Seevetal, Germany, allnaturalsshop@outlook.com, +49 157 85073349) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax, or email). You can use the withdrawal form below, but it is not mandatory.

Withdrawal Form (optional):

  • Recipient: All Naturals, Rosenweg 2, 21218 Seevetal, Germany
  • I/we hereby withdraw from the contract for the purchase of the following goods:
  • Ordered on / received on:
  • Name of the consumer(s):
  • Address of the consumer(s):
  • Signature of the consumer(s) (only if communicated on paper):
  • Date:

3. Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including the delivery costs (except for the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed of your withdrawal from this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earliest.

4. Returning the Goods

You must return the goods without undue delay and in any case no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired.

The return will be at your own cost unless we have expressly offered something different at the time of the order.

5. Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not pre-manufactured and for which the consumer's individual selection or specification is decisive for their production, or which are clearly tailored to the personal needs of the consumer.